Refund policy
Welcome to Zewd Wellness. We value your trust and strive to provide high-quality wellness and personal care products.
Returns
Due to the sensitive nature of our wellness and intimate products, we only accept returns if:
- The product is damaged
- The wrong item was delivered
- The item arrived defective
To request a return:
- Contact us within 3 days of receiving your order
- Provide your order number and product photos
Products must be:
- Unused
- Unopened
- In original packaging
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Opened lubricants
- Opened supplements
- Intimacy products after opening
- Personal care items already used
Refunds
Approved refunds may be issued through:
- Telebirr
- Bank transfer
- Store credit
Refund processing may take 3–7 business days.